These policies are in place to protect our salon professionals whose income is directly affected by last minute cancellations and no-call no-show reservations. While we understand emergencies do come up, we do our best tomitigate reserved time being accounted for. This allows our salon professionalsto maximize their time, accommodate our valued guests, and count on their income.

New Client Policy:

• A new client reserving services for an hour or more may be required to place a $50 deposit
• A new hair extension client may be required toplace a percentage of their service as a deposit to hold their reservation.

CANCELLATION POLICY:

• A 24-hour notice is required**
• Any service cancelled prior to 24 hours will be accepted. If a deposit was held, this will be refunded OR it will move towards your new reserved spot you rescheduled with us.
• Any reservation cancelled or changed within the 24-window is subject to payment up to 50% of the service booked.

NO CALL NO SHOW POLICY:

• Any reservation resulting in a no-call no-show will be charged 100% of the reserved service.

Thank you for choosing us as your salon provider! We truly appreciate your cooperation and understanding to help our salon professionals maximize their time!  


**We do not accept text messages. Voicemail cancellations will count from when we receive them during business hours. Emails will count from the time it is received. We are not responsible for lost emails. We ask you call our main line during business hours to ensure your reservation is adjusted correctly.